Q: I have just placed an order, can I amend or cancel it?
A: Yes, but please contact us as soon as you notice the mistake. We aim to process your order as quickly as possible which means there may be times when we are unable to change any of the details you have given us. This may include order cancellations, delivery address amendments or changing any items in your order.
Under UK Distance Selling laws, you have the right to cancel your contract with us, within 7 working days of receiving your order, but we offer you 14 days to cancel the contract. You will need to advise us of this in writing so we can issue you with a full refund and we would ask you to return the cancelled items to us. We cannot cover the cost of return postage if the order is cancelled after it has shipped; it is your responsibility to check the accuracy of the details you provide.
Q: When will I receive my order?
A: We will give you an estimated delivery date when you order. We aim to dispatch all orders within 3-5 working days and use standard post unless otherwise requested. If you’re in the UK your order should be with you within two weeks. If you need your order quicker than this please contact us before placing your order! In Europe please allow three weeks, and for the rest of the world up to four weeks for delivery, though in many cases your order will arrive more quickly.
Q: Will I have to be in to take delivery of my order?
A: We package our tshirts in envelopes, which in most cases will fit through your letterbox. Other items, such as sweatshirts and prints, may not fit through your letterbox, but we will let you know when we dispatch your item so you will know when to expect it. If you miss the delivery in most cases – if it has not been left with a neighbour – your order will be returned to your local delivery office. However, if you have any problems please contact us.
Q: How do you post your prints?
A: All our prints are sent rolled to prevent damage during transit. They are easily flattened to be framed. If you particularly want your print sent flat we are able to send flat in a reinforced envelope, but we can’t take responsibility for the item being damaged in transit, but we will do our best to prevent this. Please contact us if you have any questions.
Q: Do you have a size guide?
A: Our shirts are standard Gildan unisex sizes; chest sizes in inches are as follows: S (34-36), M (38-40), L (42-44), XL (46-48), XXL (50-52). More info here
Q: Why is my size/colour not listed?
A: If you can’t see the size or colour you require, it probably means we’re out of stock. Please drop us a line and we’ll let you know what we do have and whether we’re likely to have your size in stock any time soon. Because of the nature of our designs there are some that will go out of production, but you will be able to order a bespoke item via our profile on Red Bubble, if it’s not available to buy directly from us. Unfortunately we don’t have any control over the quality or other specifics of a product you may buy from an external retailer.
Q: How do I know that your products are good quality?
A: We print on the highest quality apparel – for tshirts we use Gildan Premium 200gsm 100% cotton shirts, which are preshrunk to ensure a long-lasting fit.
Q: What does gsm stand for?
A: GSM = Grams per Square Meter. A measurement system more commonly seen in paper, but also used for t-shirts, it measures the weight of the sheet (of fabric, paper, etc.), which will give you some indication of its thickness. Standard tshirts typically range from 150-180gsm so ours are on the thicker side, which gives them a better quality feel and fit, helps them to maintain their shape and last longer than average.
Q: How do you do your designs?
A: We design by hand and use photoshop to refine the details and make them fit for printing.
Q: Can I have your designs printed on another coloured tshirt or a different product?
A: We’re always happy to discuss bespoke orders; please message us to discuss the details.
Q: How is your clothing printed?
A: We use a mixture of plastisol ink and soft hand base through a fine mesh count to ensure a soft finish and crisp lines on all our designs.
Q: What is plastisol?
A: Plastisol inks, unlike water-based inks, do not dye the fibres, instead the ink wraps around the fibres and essentially makes a mechanical bond with the fabric.
Q: How long will the design last?
A: With proper care the print will last as long as the tshirt
Q: Why has my tshirt faded?
A: There are a number of reasons why the print on your tshirt might fade. The most common reason is age - over time the wear on the tshirt will cause fibres to raise above the surface of the print so softening the appearance. Washing the tshirt repeatedly will cause fading over time even at low temperature. We recommend you always wash your tshirt at 30 degrees, but if you wash it hotter the print will fade more quickly. If, however, your tshirt fades rapidly despite careful washing please contact us as there may be a problem with the print.
Q: Why are your prints so soft?
A: We used water based ink when we started, but found that it wasn’t able to produce the crisp detail in some of our designs. One of the qualities that we really liked was the soft feel of the design and how it felt like it was at one with the fabric. Knowing mainstream plastisol prints are often quite thick and rough to the touch, and can even crack over time; we wanted to find a way to combine this soft quality of water based ink with the many qualities of plastisol. To do this we use a soft hand base in strict proportions to the ink.
Q: Can I wash my tshirt?
A: Yes, if it ain’t dirty wash it at 30, otherwise 40 will be fine too.
Q: Can I iron on the design?
A: No. If you need to iron the tshirt, you must iron on the reverse. Because plastisol is a type of plastic-based ink, if heated to excessive temperature it could return to its original state…
Q: Why do you use plastisol?
A: Plastisol sometimes gets a bad rep, but for a number of reasons we’re pretty happy with it. The curing process is much more straightforward and uses less energy; it takes less time and uses smaller machines, as the ink simply has to be heated to a threshold temperature to cure it to the fabric. There’s also a lot less waste with plastisol than water-based ink, as it keeps much longer without ‘going off’, and when used properly ink does not need to be thrown away and screens do not need to be washed out so often.
We use environmentally friendly solvent to clean any leftover ink from the screens and lock it up in cleaning paper to be disposed of safely. With advances in screen printing there is little impact on the environment and we feel plastisol is a better option for us – printing small quantities – than water-based inks which can produce a great deal of contaminated water through necessarily frequent cleaning of screens.
Q: How do I sign up for your newsletter?
A: you can sign up via this link we’ll only email you as and when we have news or new designs to share, and will give you advanced notice of new products before they go on general sale.
Q: I have a shop and would like to stock your designs. Do you sell wholesale?
A: Yes, we can negotiate a wholesale price depending on your requirements. Please message us or send us an email on firstname.lastname@example.org